Shipping & Returns


If you are in the Ottawa / Gatineau region, we can arrange free delivery or pickup. We will contact you after you place your order to arrange delivery or pickup.

We offer worldwide shipping.

All orders are sent with Canada Post. We will send you an email with your Canada Post tracking number. For orders outside of Canada, we cannot guarantee when you will receive your order after it leaves Canada.

All Skinnamon and MalaRae products ship for free.

 

Shipping to Canada (1-5 business days)

Free  shipping on all orders over $70 CAD.

$10 shipping on all orders below $70 CAD.

 

Shipping to the USA (5-7 business days)

Free  shipping on all orders over $100 CAD.

$10 shipping on all orders below $100 CAD.

 

Shipping to France (Martinique, Guadeloupe, Réunion), United Kingdom and Belgium (up to 60 days)

Free  shipping on all orders over $200 CAD.

$50 shipping on all orders below $200 CAD.

 

Rest of world (up to 60 days)

$50 CAD shipping on all orders.

 

Returns

Given the nature of our products, we do not offer refunds on these products. However, if you have not opened your shipment, we may refund your order. You will be responsible for shipping costs to you and back to us. Please email us at contact@malachite-elephant.com if you are unsatisfied with your purchase and we will attempt to come to an agreeable resolution.